NETCARE™ - Your Proactive IT Management Solution

Do you find yourself or your staff spending valuable time fixing computer problems, upgrading software or selecting the best backup solutions?  Are you typically in a reactive mode, addressing technology issues, such as new viruses and server upgrades, only when problems occur?

CTN’s NetCare™ suite of services takes you out of the reactive approach to IT management and enables you to focus on your core competencies.  NetCare provides you with a sense of comfort knowing your technology environment will remain up and running – and your company will remain productive.

As our proactive approach to IT management, NetCare combines sophisticated software tools, high quality technical support services and our expert staff to manage your IT environment from any location and be alerted before problems occur.

NetCare Our base level includes tracking PC inventory, weekly patch management, network monitoring and alerts (i.e. low disk space, new network devices), email backup, virus protection and spyware alerts. It includes unlimited remote support for both server and workstation requests made to our NetCare Support Center and one 4-hour scheduled on-site visit per quarter.

NetCare Essential Included in this package are all the services offered in the base NetCare service level in addition to unlimited on-site server support. NetCare Essential provides you the peace of mind that your servers are being proactively supported and under a fixed-fee program.

NetCare Elite This is our premier offering and includes all the base-level services as well as unlimited on-site server and workstation support. You can rest assured that your network environment is being managed effectively and you can easily predict your annual IT support costs.

Unlike most IT firms, CTN offers solutions to both diagnose and fix your problems – from our base level to our NetCare Elite.